Reference

How 4dvresult Handles Your Personal Data

When you open an account with us and use Touch 'n Go eWallet, Boost, or GrabPay to fund your wallet, we collect certain information to keep your account running and secure.

Account data protectionLocal payment privacyYour right to accessData retention clarityContact us anytime
4dvresult How 4dvresult Handles Your Personal Data
REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to request a copy of your data, ask us to delete your account information, or raise a concern about how we handle your personal details, our support team is the right starting point. You can reach us through live chat on the platform, by email, or through our help desk — choose whichever suits you.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our team can log your data request and give you a reference number to track progress.

Email Support

Send your privacy request by email with your registered mobile number and account ID so we can verify your identity before we act on the request.

Help Desk Ticket

Submit a help desk ticket from the support section of your account. Ticket requests are logged with a timestamp and handled in the order they arrive.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply a consistent set of practices across account security, data storage, cookie handling, and your right to control what we hold. Each area below reflects how we actually operate — not a general statement of intent.

Account Security

Every account login is protected by OTP verification sent to your registered mobile number. We do not store card details; payment tokens from Touch 'n Go eWallet or Boost are handled entirely by the payment processor.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to see which pages you visit. You can clear cookies through your phone or browser settings at any time without losing your account data.

Data Retention

Account records are kept while your account remains open. If you request account closure, we retain only the minimum records required by our legal obligations, then delete the rest within the period set by those obligations.

Requesting Changes

You can ask us to correct inaccurate details, export a copy of your data, or erase your profile. Raise the request via live chat or email with your account ID and we will process it as quickly as practicable.

Common Questions About Your Privacy Rights

These are the questions we hear most from account holders who want to understand how their data is used, stored, and managed on 4dvresult.

We collect your name, email address, mobile number and preferred payment method. Device identifiers and session logs are captured automatically when you access your account from any device.

No. Payment tokens and transaction references are handled by the respective payment processor — Touch 'n Go eWallet, GrabPay or Boost. We log only the transaction reference and RM amount for wallet reconciliation.

Yes. Submit a data access request through live chat or email, including your registered mobile number and account ID so we can verify you before releasing any information.

We delete your profile data after closure, retaining only the minimum records required by our legal obligations. The exact retention period depends on applicable law at the time of closure.

We share data only with payment processors and identity verification partners, and only as needed to run your account. Those partners operate under data-processing agreements that restrict how they may use your information.

Contact our support team via live chat or the help desk ticket system with your account ID. We will verify your identity and process the erasure request in line with our retention obligations.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.